What happens after I place an order online?

Once you place an order on www.equisoc.com you will receive a confirmation email detailing your purchase. Please keep this email in case you have any queries and need to contact us.

 

What payment methods are accepted online?

Equisoc.com accepts the following methods of payment: Visa, MasterCard, Debit, Laser and PayPal. We also accept gift cards that have been purchased on our site and often we will run promo codes.

 

How long does delivery usually take?

We aim for next for delivery on all orders placed before 2 pm, however, due to the popularity of our products this sometimes can be 2 days. Orders placed after 2 pm on a Friday will be delivered the following Tuesday/Wednesday.

 

Does Equisoc cover the return postage cost of items?

No, unfortunately, we cannot cover return postage. We advise that when returning items to us that you used a secure form of delivery as we cannot be held responsible for items lost in transit.

If it is the case that you have been sent the wrong items please contact team@equisoc.com for further advice.

 

What happens after I return my purchase?

By Post

If you choose to return your product by post, we will inspect it to ensure that they are unworn and fit for resale. We will then send you an email, to inform you that your product has arrived and that your account will be credited or that an alternative product will be sent to you.

 

The product I received looks different to the product on the website?

All product images on our website are as accurate as possible, however, due to the inconsistency of monitors/screens or colour tones, shades may not be exact to the product. Please contact our customer service team at team@equisoc.com if you are unhappy with what you have received and we’ll do our best to rectify the problem quickly and fairly.

 

What happens if I receive the wrong product?

In the unlikely event that we send you the wrong product, please contact team@equisoc.com.

Please send the product back to us with a covering letter detailing what happened. As soon as we receive the returned item we will dispatch the correct product. We will issue you with the postage refund for the return postage of the incorrect item to the card used for the purchase. Please include the receipt for postage in the parcel so that we can process your refund quickly and efficiently.